Returns and Satisfaction Standards
At Core Wellness, we stand behind the quality of our products. We want you to feel confident in your purchase and your wellness journey. This framework outlines our fair return policy and how we manage satisfaction from our Cardiff office.
30-Day Window
You have 30 days from the date of delivery to return any unopened and sealed products. This period allows ample time to decide if our quality standards align with your personal goals.
Integrity Seals
Due to the nature of nutritional supplements, we cannot accept returns on items that have been opened or had their security seals tampered with. Product integrity is non-negotiable.
Shipping Costs
Standard return costs are the responsibility of the customer. However, if we sent the wrong item or a product arrived damaged, we provide a pre-paid shipping solution immediately.
Processing Time
Once received and inspected at our Cardiff facility, refunds are typically processed within 5 to 10 business days to your original payment method.
Return Authorization Protocols
All returns must be synchronized with our Cardiff logistics hub. We recommend using trackable services to ensure your return journey is fully documented and secure.
Cardiff Hub Address
Core Wellness Operations
77 St Mary Street, Cardiff
CF10 1GD, United Kingdom
How to Initiate a Return
To start the return process, please email our support team at [email protected]. Include your full order number and a brief note regarding the reason for your return. Our Cardiff-based team will review the request and provide a Return Authorization (RA) number along with specific shipping instructions.
Note: Unauthorized returns sent without an RA number may experience significant processing delays.
Damaged or Defective Items
If your wellness order arrives compromised, please contact us within 48 hours of delivery. To help us maintain our rigorous packaging standards, we will ask for clear photographs of the damage. For verified defects or transit damage, we issue full refunds or immediate replacements with pre-paid labels.
Contact Support TeamSubscription Modifications
Subscribers can modify or cancel their recurring wellness plans at any time via the account portal. To ensure your request is processed before the next shipment, please make cancellations at least 48 hours before your scheduled dispatch date. Dispatched orders fall under our standard 30-day return policy for sealed items.
Manage My SubscriptionOur Commitment to Satisfaction
Core Wellness is built on trust and ingredient integrity. If you have a concern that falls outside our standard policy, we encourage you to reach out. We handle every situation with fairness and a focus on maintaining a positive relationship with our community. Your wellness journey is our primary goal.
Precision Inventory Management
Our Cardiff facility ensures the highest standards of product tracking and safety.
Exchange Protocol
If you would like to exchange an unopened product for a different one, please follow the standard return process for the original item and place a new order on our website. This parallel workflow ensures you receive your updated products without waiting for transit cycles and keeps our Cardiff inventory tracking accurate.
Policy Disclosures
Return processing is subject to inspection. We reserve the right to refuse a return if the item is received damaged (outside of reported transit damage) or if the safety seals have been compromised. All shipping instructions provided during authorization must be followed to ensure a smooth resolution.